1. About Supriya Digital

Supriya Digital provides:

• Website Design & Development
• Digital Marketing Services
• Graphic Design Services
• Social Media Management
• Branding & Advertising Services
• Digital Products
• Online Courses & Educational Content
• E-Commerce Solutions
• Physical Products (where applicable)

2. Service Cancellation Policy

For service-based projects such as Website Development, Graphic Design, Digital Marketing, SEO Services, Social Media Management, and Branding Projects:

Before Work Begins

If a cancellation request is made before work has started, a refund may be provided after deducting any applicable payment gateway, processing, consultation, or administrative charges.

After Work Has Started

Once work has commenced, refunds may not be available for completed work, hours spent, resources allocated, or deliverables already provided.

Completed Projects

No refunds will be issued for projects that have been completed, delivered, approved, or accepted by the client.

3. Digital Products Refund Policy

Digital products may include Templates, Downloadable Files, Design Resources, Software Tools, E-books, Digital Documents, AI Prompt Packs, and Educational Resources.

Due to the nature of digital products, all sales are generally final.

No Refunds for Digital Downloads

Once a digital product has been downloaded, accessed, or delivered, refunds cannot be provided.

Exceptions

Refunds may be considered only if:

• The product was not delivered.
• The file is corrupted and cannot be replaced.
• A duplicate payment was made.

Any approved refund requests will be reviewed on a case-by-case basis.

4. Online Courses and SD Learning

For online courses, workshops, and educational programs:

Before Access Is Granted

Refund requests may be considered if course access has not yet been provided.

After Access Is Granted

Once course access has been granted, no refunds will be issued.

This policy exists because course materials, videos, downloadable resources, and educational content become immediately accessible after enrollment.

5. Physical Products Return Policy

If physical products are sold through our website, the following conditions apply.

Eligible Returns

Returns may be accepted if:

• The product is damaged during delivery.
• The wrong product was received.
• The product has a manufacturing defect.

Return Request Timeline

Return requests must be submitted within 7 days of delivery.

Return Conditions

Returned products must:

• Be unused.
• Be in original packaging.
• Include all accessories, manuals, and components.
• Be accompanied by proof of purchase.

6. Non-Returnable Items

The following items are generally non-returnable:

• Digital Downloads
• Online Courses
• Customized Products
• Personalized Items
• Gift Cards
• Services Already Delivered

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery.
2. Provide clear photographs of the issue.
3. Include your order number and contact information.

After verification, we may offer:

• Replacement
• Store Credit
• Refund (where applicable)

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

• Payment gateway
• Bank processing times
• Financial institution policies

Typical processing time is between 5 to 10 business days after approval.

9. Order Cancellation

Customer-Initiated Cancellation

Orders may be cancelled before processing or production begins.

Once production, customization, shipping, or service delivery has started, cancellation requests may not be accepted.

Company-Initiated Cancellation

Supriya Digital reserves the right to cancel any order if:

• Incorrect pricing is displayed.
• Fraudulent activity is suspected.
• Required information is unavailable.
• Product availability issues occur.

In such cases, eligible payments will be refunded.

10. Subscription Services

If subscription-based services are offered:

• Users may cancel future renewals at any time.
• Charges already processed are generally non-refundable.
• Service access may continue until the current billing cycle ends.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact Supriya Digital before initiating chargebacks or payment disputes.

We will make reasonable efforts to resolve concerns promptly and fairly.

Fraudulent chargeback claims may result in suspension of services and legal action where applicable.

12. Policy Updates

We reserve the right to modify this Refund, Return & Cancellation Policy at any time.

Changes will be published on this page with an updated revision date.

13. Contact Us

For refund, return, cancellation, or replacement requests, please contact:

Please include your order number, transaction details, and relevant information when contacting us.

By purchasing products or services from Supriya Digital, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.